How to Prioritize & Reduce Your IT Support Tickets

Effectively managing and proactively reducing the number of IT support tickets generated is the key to providing effective problem resolution. By following these five steps, you should be well on your way to streamlining your help desk and ensuring that your company's technology works for everyone.

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Legacy Apps: When to Modernize & Transition to Web-Based Apps?

There will come a time, however, when modernizing and upgrading your legacy apps is no longer an option. As most vendors shift toward a cloud-based SaaS model, knowing when to make the leap can be tricky. Let's examine four signs that it's time to move on from your obsolete software.

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Emerging Cyber Threats Your Business Will Likely Encounter and How to Defend Yourself

For the last several years, the news has been plagued with scary headlines about uncrackable ransomware, millions of clients’ data exposed, and businesses forced to close or change management due to lack of compliance or a failure to meet the bare minimum for IT security.

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