• 500-433 Main Street, Winnipeg, MB R3B 1B3
  • Sales: (204) 817-8350  |  General Inquiries: (204) 927-3520

MANAGED IT SERVICES

Let us manage your technology to optimal levels so you can manage your business.

Is Day-to-Day IT Management Taking Up Too Much of Your Team's Time?

Resolute offers managed IT services to provide daily support, maintenance and monitoring of your technology enabling your team to focus on the strategic aspects of your business.

Our Managed IT Services:

✔  Offer bilingual helpdesk support

✔  Cover most North American time zones

✔  Include response and turnaround times guaranteed by Service Level Agreements

✔  Benefit from the expertise of our staff

✔  Are designed to make your life simple

When do you need a managed IT services solution that fits your needs? Find out more with our guide.

Speak to a Managed IT Expert

Resolute's IT Managed Services

There are two main categories of services: Infrastructure/Desktop Management and Application Managed Services.

Infrastructure and Desktop Management
Our flexible infrastructure managed services include helpdesk support, infrastructure monitoring, remote and onsite support, and scheduled services preventative maintenance programs.

Application Managed Services
Our array of application managed services allows us to understand your business processes as well as the software used to support the business process. We’ll then be able to recommend fixes and improvements based on our assessments.

Infrastructure and Desktop Management

  • Service and Support
  • IT Helpdesk
  • IT Procurement and Asset Management
  • Proactive Managed Services
  • IMAC
  • Office Moves and Infrastructure Setup
  • License Management

Service and Support

When you have IT-related issues, a technical specialist can be sent to your location to resolve and troubleshoot them. Our highly-trained specialists have years of experience with all the latest hardware, operating systems, and software to effectively solve your maintenance and support needs. We leverage processes and tools to achieve the seamless delivery of onsite and remote services.

IT Helpdesk

Our helpdesk will record and track your requests and ensure that they are completed to your satisfaction. You can open and track support tickets through our self-service portal, by phone, or by email.

IT Procurement and Asset Management

Our IT asset management services allow for the sourcing, purchasing, and approval process to acquire new technology for your environment. This service supports the full life cycle management of all your IT hardware and software assets in your business so you can make strategic decisions about your IT environment.

Proactive Managed Services

We have developed preventative monitoring and maintenance plans for equipment such as desktops, firewalls, backup devices and servers that require regularly scheduled attention to keep them operating efficiently. Time spent up front can dramatically decrease time spent on repairs.

Installs, Moves, Adds and Changes (IMAC)

We help you deal with ongoing changes in your business. Our trained staff will manage the process and execution of all changes to your desktop, network and server environment as well as core network and server administration functions as necessary.

Office Moves and Infrastructure Setup

We assist with office technology infrastructure design, setup, and office moves/relocations. This allows you to focus on the details of your office design and moving plans rather than focusing on technology.

License Management

Due to changes in your business over time, the number of users for a specific application can change. Do you have more licenses than users for your packaged applications? Do you not have enough? We have helped our clients avoid costly license renewals and ensure they are compliant with their existing license agreements by ensuring they have the right number of licenses for their needs.

Application Managed Services

  • Custom and Packaged Applications
  • Proactive Application Monitoring
  • Small Systems Enhancement
  • Ad Hoc Data Queries
  • Application Recovery

Custom and Packaged Applications

We support custom applications by investigating and developing (coding) fixes as needed. For packaged applications, we take the time to learn how to optimally configure the application and, when needed, we’ll work with third-party vendors to reach the right solution quickly.

Proactive Application Monitoring

We will monitor application error logs and how your applications use system resources to identify issues and bottlenecks before they impact business.

Small Systems Enhancement

Need a small enhancement but don’t want to launch a large project? As part of the base service, we have the right resources available to make small enhancements to your systems without the overhead of a project.

Ad Hoc Data Queries

Do you need data from your system but don’t have a report in the needed format? We can create and maintain a library of data extract programs based on requirements from you. These can be executed one time or as needed.

Application Recovery

Are you backing up what you need to for your critical applications? We will create a plan to restore your application and data from your current backup process to a ‘test’ system. Once there, based on feedback from the business resources that use the application, we’ll certify that the application is fully functional.

Managed IT Services Provider

Managed IT services providers efficiently and proactively manage your day-to-day IT support needs. 

The Right Partner
Choosing the right partner can mean the difference between having a highly-optimized technology platform and one that fails to live up to your organization’s needs.

Managed Services Custom Fit to Your Business
Resolute’s suite of managed IT support services are designed to meet your specific needs. We offer helpdesk, infrastructure, and application managed services that will ensure your technology operations keep pace with your business objectives.

Choose a Trusted Managed IT Service Provider

Resolute prides itself on delivering trusted IT managed services designed to support our partners’ technology operations. With an extensive range of managed solutions to draw from, you’ll gain the peace of mind that comes with knowing your business has everything it needs for an efficient and effective IT operation.

Request a Free Consultation
For a free consultation to learn how our Managed IT services can be put to work for you, contact us.

What Are the Benefits of Managed IT Services?

Here are some of the many benefits businesses can experience with Managed Services: 

Proactive Management

Proactive monitoring and maintenance allow you to fix problems before they arise

More Uptime

Maximize system uptime

Quick Issue Resolution

Service desk support lets you resolve technical issues quickly and efficiently

Modern Processes and Tools

Leverage the latest processes and tools for dynamic IT support

Remote and Onsite Service

Choose which services to access remotely and which ones to be supported onsite

Fill Skill Gaps

Augment your existing resources with skillsets to focus on meeting your business goals

Expertise in Niche Areas

Brings a breadth of IT-specific expertise to your company that you may be lacking

Guaranteed Turnaround Times

Our Managed IT Services are governed by SLAs so you know how long issues will take to be solved

After Hours’ Support

We support different time zones and have staff on call in case there are major issues after hours