Working at Resolute

Competition for exceptional IT talent is high. At Resolute, we are committed to sustaining our very high retention. We maintain a respectful, innovative workplace where every team member’s contribution is valued. Whether we’re having one of our quarterly team events, a golf outing, or participating in a walk/run, we have one objective, fun! We offer a number of different events through out the year, which employees are encouraged to participate in.

We are currently looking to hire a: 

 

Check out the description below and use the Apply Now form to submit your resumé and cover letter. If you have any questions or are looking for more details about a particular role or working at Resolute, contact us.

We continue to expand and new positions emerge regularly. We are always looking for exceptional new staff. If you have the skills and experience in the following areas, we’d love to see your resumé.

Project Management
Delivery Management
Financial Services Domain Expertise
System Analysis
Business Analysis
Enterprise Architecture
Infrastructure Architecture
Infrastructure Support

Are you a student or recent grad?

Job Opportunities

This Senior BA role is responsible for designing workshops to elicit functional and non-functional requirements from subject matter experts and key stakeholders. The Senior BA will then collate all of the requirements and present them in a consumable format aligned with the customers’ expectations in order to obtain agreement on the requirements as captured as well as the proposed solution options.

Outputs will include, but not be limited to:
  • Current state assessment
  • Future state requirements
  • Recommended solution/IT roadmap with proposed timelines
  • High level project plan

What you would be responsible for:
  • Facilitates requirements elicitation
  • Facilitates completion of required evaluations and/or assessments
  • Assesses and manages impacts on business processes as a result of Project activities
  • Documents requirements and obtains stakeholder approval
  • Documents processes including any process re-engineering
  • Manages requirements throughout the full project lifecycle
  • And more...


Read more...



This Senior BA role is responsible for designing workshops to elicit functional and non-functional requirements from subject matter experts and key stakeholders. The Senior BA will then collate all of the requirements and present them in a consumable format aligned with the customers’ expectations in order to obtain agreement on the requirements as captured as well as the proposed solution options.

Outputs will include, but not be limited to:
  • Current state assessment
  • Future state requirements
  • Recommended solution/IT roadmap with proposed timelines
  • High level project plan

What you would be responsible for:
  • Facilitates requirements elicitation
  • Facilitates completion of required evaluations and/or assessments
  • Assesses and manages impacts on business processes as a result of Project activities
  • Documents requirements and obtains stakeholder approval
  • Documents processes including any process re-engineering
  • Manages requirements throughout the full project lifecycle
  • And more...


Read more...



The Network Administrator/Senior Deskside Specialist provides technical support by analyzing, diagnosing as well as taking appropriate preventative action to ensure issues are resolved.

Areas of Expertise, Skills, and Abilities
  • Network Task Administration
  • Hardware/Software Troubleshooting
  • Remote Takeover Tools and Technologies
  • Process Documentation
  • Strong Interpersonal and Communication Skills


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The Senior Systems Analyst works as part of the Professional Services team to deliver information/automation solutions and professional services for client engagements in the financial services sector. Success of solution implementation and integration engagements is through the analysis, planning, logical design, development/integration, testing and documentation of deliverables across the entire solution development lifecycle.

Areas of Expertise, Skills, and Abilities
  • Systems Analysis and Design
  • Software Development
  • Vendor Selection Process, Implementation and Integration
  • Working with groups to obtain results
  • Strong analytical and -communication skills with outstanding written and verbal skills
  • Excellent ability to organize information, manage tasks and use available tools to effectively obtain results


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The Service Desk analysts are the first point of contact between Resolute and its clients. They are responsible for ensuring that technical incidents and requests for service are logged and assigned correctly. They will be detail oriented with strong end-user interaction/communication skills in both English and French with a strong focus on customer service. Reports directly to the Helpdesk Supervisor.

Areas of Expertise, Skills, and Abilities
  • Respond to email and phone requests, in English and French, for technical assistance through established helpdesk ticketing system
  • Perform Level 1 triage/diagnoses of workstation problems reported by end-users and escalate/route issues to the correct resource for further troubleshooting and resolution
  • Provide Asset Management functions using provided software; Tracking, maintaining and updating all changes to assets managed by Resolute to ensure the highest degree of accuracy
  • Assist clients with password resets and ensuring they are able to connect to their computing resources successfully
  • Assist Resolute’s Deskside consultants to accomplish assigned projects and tasks
  • Assist with departmental and/or corporate office moves and additions under Resolute supervision
  • Ensure applicable Resolute standards and policies are solidly applied throughout the desktop environment
  • Recommend improvements to desktop standard policies, processes and procedures for both internal and external clients


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The Senior Project Manager works to deliver business value by leading projects and teams. Fluency in the disciplines of project management for business projects as well as technology projects (application and infrastructure).

Areas of Expertise, Skills, and Abilities
  • Project feasibility investigation, analysis and evaluation
  • Development of project costs and benefit estimates
  • Managing all phases of the project from Initiation, planning, execution, testing, implementation, warranty, and transition
  • Managing project plan, time schedules and procedure development
  • Business process change Management
  • Setting team direction and coordinating activities
  • Project change management


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The Senior/Infrastructure Specialist is responsible to plan, design, implement and provide advanced level technical support.

Areas of Expertise, Skills, and Abilities
  • Infrastructure Analysis and Design
  • Technology Research
  • Advanced Troubleshooting and Problem Resolution
  • Technology Selection Process, Implementation and Integration
  • Strong Interpersonal and Communication Skills


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The Deskside Specialist/Consultant works as part of the Infrastructure Managed Services team to provide technical support to staff of Resolute and its clients. They will be responsible to ensure issues are resolved within established service levels and have strong end-user interaction/communication skills with the ability to support a wide variety of users through phone and email communication.

Areas of Expertise, Skills, and Abilities
  • Analyzing and Diagnosing Workstation Problems
  • Troubleshooting and Problem Resolution
  • Strong Interpersonal and Communication Skills
  • Setting Up/Deploying IT Equipment
  • Remote Desktop Support


Read more...



Work and Play

Here’s what our team members say keep them working here:

  • Flexibility - Flexibile and professional work environment.
  • Mentors - Mentoring environment with dedicated senior professionals.
  • Education - Support for certifications and self-directed education.
  • Training - Training discussions and allowance to keep with personal and company objectives.
  • Salaries - Competitive salaries including pay for performance bonus structure.
  • Lunch and Learn - Lunch and Learn staff meetings communicating company performance and staff contributions.
  • Community - Opportunity to support community and charity family-focused events.

Activities

What keeps us going throughout the year:

  • R.E.S.T. – Our Resolute Employee Sponsored Tour golf league keeps players engaged and experiencing a variety of courses.
  • R.R.A.W.C. – Our Resolute Run and Walking Club has taken our colleagues through some scenic Forks and Exchange District areas.
  • Winnipeg Jets and Manitoba Moose – Resolute is a supporter of both teams and we do ticket giveaways.
  • Winnipeg Goldeyes – Our baseball keeps us going throughout the season and is conveniently located nearby.
  • Events – Family or staff, we have something to get the Resolute ‘family’ together.                           

Join the team send us your resumé today!