• 500-433 Main Street, Winnipeg, MB R3B 1B3
  • Sales: (204) 817-8350  |  General Inquiries: (204) 927-3520

IT Helpdesk Winnipeg

Dedicated IT helpdesk services in Winnipeg mean you have a single point of contact to log tickets, get quick responses, and comprehensive resolutions with robust reporting. 

Researching and Comparing IT Help Desk Winnipeg Providers?

Our IT Help Desk services are flexible, responsive, and can resolve a vast range of IT problems quickly. 

Winnipeg IT Helpdesk includes:

Oncall helpdesk support agents available 7 x 24 to respond to and resolve urgent priority requests

Diverse range of multi-disciplined resources that can resolve Level 1, Level 2, and Level 3 issues

IT Helpdesk support services accessible via phone, email and self-service portal

Reliable and predictable tech support response and resolution times governed by service levels that match your business requirements

Managed Helpdesk team able to resolve problems related to network support, application support, Microsoft 365 support, integrations between cloud apps, and more

Request a Quote for IT Helpdesk in Winnipeg

Winnipeg IT Help Desk services

Leverage our IT Helpdesk Service in Winnipeg to work with experienced IT professionals and access expert and timely technology support for your organization.

  • Managed Helpdesk Services
  • Outsource IT Help Desk
  • Remote Helpdesk Services
  • Microsoft 365 and Network Support
  • Helpdesk Reporting and Asset Management

Winnipeg Managed Helpdesk Services 

Our IT Helpdesk team has more experience than your typical outsourcing partner. Most resources will be able to respond, research, and resolve requests without needing to escalate leading to more streamlined resolutions. 

When they can’t resolve directly, our IT service desk can turn to the larger Managed Services team comprised of: 

  • Infrastructure Specialists 
  • Application Specialists 
  • Security Specialists 
  • Cloud Engineers 
  • And a wide range of IT Consultants 

IT Help Desk Support Winnipeg

Our IT helpdesk services are flexible and match a business's specific requirements. 

We can take multiple approaches to IT support including: 

Fully Outsourced IT Helpdesk – We manage the support queue, respond, and resolve all incoming inquires, providing monthly reporting 

Partial Outsourced Helpdesk – We can just respond to Level 1, Level 2, or Level 3 tickets, allowing your resources to focus in the area they excel in 

Blended Helpdesk – We add capacity to your team, allowing users to assign tickets to our team when the support queue becomes overwhelming, seasonal increases, or they require someone with a specific skill area  

Remote Helpdesk Services 

Our helpdesk support services can resolve most issues remotely – meaning we can resolve problems quickly, regardless of where users are located.  

Remote helpdesk access means when businesses hire and onboard remote employees, they immediately have access to IT support. 

Microsoft 365 and Network Support

We are a Microsoft Partner and can provide extensive support for Microsoft 365 including: 

  • Outlook 
  • SharePoint 
  • Teams 
  • OneDrive 
  • License Procurement and Management 

Network Support Winnipeg 
Our team ensures your network stays up, remains secure, and users can access it from wherever they are located.

Helpdesk Reporting

Helpdesk Metrics Consumption Reporting 

We provide comprehensive reporting on helpdesk usage, metrics, consumption, and highlighting key trends that we can address to lower your monthly ticket counts.

IT Asset Management

As part of a managed services partnership, we can also track your hardware and software assets to gibe you a full-picture view of when licenses are set for renewal, when warranties will expire, and when you should be procuring new assets. 

Outsource IT Help Desk

Our Winnipeg IT Helpdesk support services fit any size of business across Canada and North America. 
 

IT Help Desk for Enterprises 
We can add capacity to your enterprise-level IT helpdesk for short term or long term durations.

IT Help Desk for Medium Sized Business  
Our team can range from resolving day to day IT issues to supporting your entire IT environment. We offer a flexible partnership to cover the exact items that need support – when you need it. 

IT Help Desk for Small Business 
Our easily accessible technical support means you do not need to hire, train, and manage IT resources. When you outsource IT help desk, we will manage IT so you can focus on your business. 

IT Helpdesk Winnipeg
IT Helpdesk in Winnipeg

IT Help Desk Services Winnipeg

There are a lot of key items to consider when choosing outsourced IT help desk support solutions 

We can work with teams to determine what is the best fit for dividing support requests among in-house teams and Resolute resources and what ticketing systems look like in a shared model. 

Get Pricing on IT Helpdesk Services 

Contact us today to get a pricing quote on what IT Helpdesk Support would look like for your business. 

Advantages of Winnipeg IT Helpdesk Services

There are numerous advantages to outsourcing IT services to a trusted partner. 

Reliable and Responsive Support

Committed service levels mean you know someone will be there to pick up the phone and resolve your tech problem – every time.

7 x 24 Omni Channel Support

You can reach our team via phone, email, or portal – anytime.

Cost Savings

Helpdesk support services can lead to cost savings with less in-house resources and licensing required.

Microsoft Partner

Being a Microsoft Partner, we can get clients deals on licensing and services.

Comprehensive Reporting

We provide consumption reporting on helpdesk metrics including reporting trends.

Cloud Support

We support integrations between cloud apps for seamless communication and collaboration.