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Every business needs support for their technology operations. An IT service desk or helpdesk support solution gives your business a single point of contact to ensure your technical issues are addressed quickly and effectively so your business can continue to operate..

Our proven IT services include easy-to-access helpdesk support that will help you troubleshoot and resolve issues as they come up. Our dedicated support team is ready to handle your technology concerns providing a single point of contact for all inquiries, requests for service, and other technical assistance.

Helpdesk IT Support

Even simple technical issues can quickly cripple your business operations without proper IT support in place.

Our IT helpdesk services are designed to provide you with thorough support when you need it the most. Our team is at the ready across all Canadian time zones to offer bilingual support for any IT-related issues that arise.

You'll gain the peace of mind that comes with knowing that our service desk assesses the urgency and impact on your business of each technical issue that arises and prioritizes them by most to least critical.

Some of the additional benefits of an IT helpdesk include:

  • The availability of go-to technical support improves your business efficiency by reducing the amount of time staff need to spend resolving technology problems
  • Access to live support personnel makes the issue resolution process much quicker than a software-based service
  • Support personnel are trained in a wide array of technical disciplines, leveraging greater knowledge resources to fix varied problems
  • Problem tracking can help pinpoint trends in recurring issues and root causes, leading to quicker resolution of them in the future
  • Support personnel understand your business needs and are trained in your individual company's goals
  • Reduced in-house IT staff needed, allowing you to properly deploy your resources to help meet your business objectives

When you avail your business of our IT Support services, you are gaining access to certified technicians who are fully qualified to resolve your issues.

Our helpdesk support services follow all industry best practices. These include:

  • Problem tracking
  • Robust usage reporting
  • Root cause analysis
  • First-call resolution goal with prioritized escalation
  • Bilingual access across all Canadian time zones

Our IT Support Managed Services

In addition to our helpdesk solutions, our trusted support team provides assistance in a wide variety of ways. Whether your issue requires remote or onsite help, our experienced consultants are able to resolve it quickly and efficiently in order to maximize your uptime.

Service and support. When a problem arises that's too complex to solve remotely, a technician can be sent to your location for a quick resolution.

Our technicians are fully trained with years of experience pertaining to customer support and resolving issues. They are equipped to handle any issue related to your hardware, software or operating systems, taking advantage of industry-leading tools and processes to ensure that your systems are operating at peak efficiency.

Proactive maintenance and monitoring. Our team of consultants can perform proactive maintenance and monitoring services designed to identify and prevent problems before they occur.

Hardware that requires regular attention can be monitored to ensure that they continue to operate smoothly. Regular preventative maintenance can pay dividends in the future as it plays a key part in issue prevention.

Working in tandem with problem tracking from the helpdesk, our technicians are able to identify potential areas of concern that need to be addressed, and our monitoring services will proactively ensure that you won't experience recurring outages.

Whatever type of support you need, from comprehensive managed IT helpdesk solutions to onsite resolution as well as preventative maintenance and monitoring of your systems, our trusted team has the tools and resources you need to keep your IT environment functioning efficiently.

Learn how your business can benefit from the experienced IT support managed services that we offer. To find out how our support personnel are ready to resolve your technology issues with speed and efficiency, contact us today!

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