Managed IT Services Ottawa
Comprehensive, ongoing managed IT services to support technology environments across Ottawa, Ontario, and the National Capital Region.
Ottawa Managed Services That Delivers More Than Support
Most IT problems trace back to systems that no one is actively managing. Our managed IT services in Ottawa close that gap with continuous monitoring, proactive maintenance, and expert guidance built around your goals.
We act as your IT department with fully managed IT or as an extension of the team you already have through co-managed options. The result is fewer outages, faster resolutions, and technology that supports your business instead of slowing it down.
What You Get With Our Ottawa Managed IT:
✔ Submit and track support tickets via email, phone or self-service portal to our ITIL service desk
✔ Benefit from proactive monitoring of your applications, infrastructure, and security
✔ Align your technology spending and roadmaps with your business goals
✔ Access a multi-disciplined team with experience delivering projects and cybersecurity best practices in addition to managed IT services
Managed Services Ottawa
From end-user support to infrastructure management, our Ottawa managed services cover your entire technology environment helping reduce disruptions, improve efficiency, and protect your business.
Our Ottawa managed IT services include:
Proactive Support That Prevents Problems
Resolute utilizes proactive monitoring, preventative maintenance, patch management, backup monitoring, incident management, and structured service level agreements to maximize system availability and operational resiliency that align to your business outcomes. Our teams work proactively to identify and resolve issues before they impact business operations, helping ensure the reliability of critical systems.
To keep response times measurable, we sort issues by severity.
Severity levels we use:
- Critical: High impact to client’s operations. Examples: primary domain controller, network outage, or power/UPS failure.
- High: An outage or security incident stops multiple users from working. Example: VPN down, email issues, data storage problems.
- Medium: A single user cannot complete a key task, such as accessing email or encounters personal application problems.
- Low: A minor issue causes inconvenience but does not block work, like a printer setting or workstation issue.
Our proactive Ottawa managed services cover:
- Daily workplace technology support for your team
- Monitoring and maintenance of core IT infrastructure and applications
- Regular patch management across devices and systems
- IT procurement and asset management
- License tracking and renewal management
- Cloud platform support and administration
Sorting issues this way means urgent problems get immediate attention while routine requests stay on track.
Ottawa Managed Security Services
Cybersecurity is not an add-on, it is a fundamental part of how we manage and support your technology environment. Our managed security services combine proven practices, advanced tools, and continuous oversight to help protect your organization from evolving threats.
We help strengthen your security posture through:
- Vulnerability assessments to identify technical risks and security gaps
- Reviews of security policies, procedures, and operational controls
- 24/7 Managed Detection and Response (MDR) services
- Managed firewall administration and monitoring
- Secure network management and support
- Advanced email and web security filtering
- Cloud security management and protection
Our goal is not only to defend against today's threats but to continually improve your organization's overall security resilience and maturity.
Microsoft 365 Management and Support in Ottawa
Your staff spend most of their day in everyday business applications. When those tools fail, productivity stalls. We support all major productivity suites, with deep, day-to-day experience across Microsoft 365.
Our Ottawa managed IT support covers the full Microsoft 365 suite, including:
- Outlook and Exchange email
- Microsoft Teams
- SharePoint Management and Migrations
- OneDrive
- Word, Excel, PowerPoint, and other Office apps
We keep your environment configured, secure, and running smoothly, from email migration to collaboration tools.
Infrastructure Management and Network Support in Ottawa
Our managed IT services in Ottawa encompass your entire infrastructure and network environment, ensuring every system works together reliably and efficiently. Whether your organization operates on-premises, in the cloud, or within a hybrid model, we design, support, and optimize technology to align with your business needs and objectives.
We manage and maintain the critical systems your team depends on, including endpoints, servers, network infrastructure, security appliances, and wireless connectivity. Through proactive monitoring and maintenance, we help keep your users connected, your applications available, and your operations running smoothly.
Ottawa Application Managed Services
We provide comprehensive application support services for both custom-developed and commercial software solutions. By proactively monitoring, maintaining, and enhancing your applications, we help ensure critical business systems remain reliable, secure, and aligned with your operational needs.
Our application managed services include:
- Proactive application monitoring and performance management
- Application enhancements, updates, and issue resolution
- Systems integration development and maintenance
- Software release and version management
- Database administration and ongoing support
Why Ottawa Organizations Partner With Managed Services Providers (MSPs)
Ottawa’s economy spans government, technology, healthcare, professional services, and trade—industries that all rely on secure, reliable technology to remain competitive. As organizations grow and technology becomes more complex, maintaining the systems, security, and expertise needed to support business operations can be increasingly challenging.
An Ottawa managed IT services partner provides access to a team of specialists across infrastructure, cybersecurity, cloud, networking, and support—without the cost and complexity of building an equivalent in-house team. The result is access to broader expertise, predictable IT spending, and technology that can scale alongside your business.
A Trusted IT Partner - More Than Just Managed IT Services
Resolute Technology Solutions differentiates itself by acting as more than a traditional Managed Services Provider. We function as a long-term technology partner, combining operational excellence, cybersecurity leadership, solution design and implementation, and strategic advisory capabilities.
Our goal is to help clients improve technology operations, reduce risk, enhance service levels, and leverage technology as a strategic enabler of business success.
Contact us to get a walkthrough of our approach to managed IT services and a tailored quote for your organization.
FAQ
Our Managed Services scope includes:
- Service Desk support and 24x7x365 on-call response for Priority 1 critical incidents
- Continuous 24×7 security monitoring and escalation through our managed security services
- Support for remote users and multi-location environments
- Endpoint, workstation, and mobile device management
- Network, application, and enterprise systems support
- Proactive monitoring, incident response, and service management
Managed IT Services are delivered through a centralized Service Centre, supported by on-site resources, and integrated monitoring and security platforms.
Service Delivery Approach:
- ITIL-aligned incident, problem, and request management
- Centralized service desk with structured escalation
- Continuous monitoring of critical systems
- Coordination with third-party vendors
- Monthly reporting and regular service reviews
As part of ongoing service delivery, Resolute will identify opportunities to optimize infrastructure through standardization, modernization, and improved system design.
Most managed services are priced on a fixed monthly fee, usually billed per user – anywhere from $120 – $200 per user.
Your cost depends on a few factors:
- The complexity of the IT services you need
- The types of services included in your package
- The size of your business, including users, locations, and workstations
- The type of technology requiring support
- Whether it is fully managed IT or a co-managed IT partnership with a split of duties
- The number of security services required (MDR, Email, Security Awareness, Cloud Backups, etc.)
For an accurate figure based on your environment, book a free consultation and we will prepare a quote.
Yes. We support staff working in the office, at home, or in a hybrid arrangement. We leverage RMM and other tools for remote troubleshooting, secure access, and device setup – all working the same way regardless of where your team is located.
Yes.
Resolute’s co-managed IT services are designed to complement and strengthen your internal IT team by providing additional expertise, capacity, and operational support where it’s needed most. Whether you need helpdesk coverage, application support, infrastructure management, or specialized technical skills, our team works alongside your staff as an extension of your organization. This flexible model allows you to fill resource gaps, improve service levels, and access expertise across service desk operations, business applications, networking, cloud platforms, cybersecurity, and infrastructure management—without the cost and complexity of expanding your internal team.