How To Choose A Managed IT Services Provider in Winnipeg
What’s trending in the past couple of years is that businesses are moving from in-house based IT to remotely managed services, otherwise known as Managed IT Services. The reason for the change is that many small to mid-size enterprises (SMEs) don’t have the capacity or budget to meet their IT capacity needs and adapt to the ever-changing world of technology and development. So they choose a tech-savvy IT firm with the assets, know-how, and personnel to take care of those needs. If you’re shopping for a managed IT service provider (MSP) in Winnipeg, kindly pay attention to the following:
1) Find a firm that offers IT services and solutions that your firm needs
A Winnipeg managed IT services provider should be able to help you identify where to improve on as well as fill existing gaps and eliminate your IT inefficiencies. For instance, if you’re doing manual accounting or archiving files in office folders, they can help you automate both processes. Where there are redundancies or long and tedious processes, they should be able to streamline processes so your employees can work faster and collaboratively. Schedule a consultation with at least two to three firms, let them assess your situation, and explain how they can help you achieve your goals.
2) Examine their past and current clients in a similar industry
Check their reviews online. You can gather valuable information from their previous clients. Go through their website and find out their past projects. If they have a portfolio or case studies, read both and see how they have been able to help their clients. From this, you should be able to get a clear picture of whether that is the right managed IT service provider for you.
3) Expertise in applications and partnered solutions
Next, you want to check the qualifications of the personnel who work for the managed IT service provider. Find out their level of expertise and experience with various systems, applications, and technologies. Do they have the skills and certifications to back their claims? Once you ascertain they’re competent, only then can you bring them on board to help your IT projects. Don’t forget to seek clarifications on things that might not be clear.
4) Technical ability support
Sometimes what drives businesses to outsource a managed IT services provider is the technical support issues. Downtime, security threats, and slow response time are issues that cripple many IT departments. Find out about the technical support the company offers. They should include responses to queries and whether they cover after-hours support. A good IT firm should be able to handle emergencies anytime. Get details on how they intend to offer that technical support and at what price. Ideally, you want your MSP to be available 24/7, 365 days a year. While you don’t work 24 hours a day, your business and its functionality depend on the non-stop availability of technology.
5) Service Level Agreements (SLAs)
When choosing managed it services, you want to be sure that they commit to their SLAs. Most of the responsibility will rest with the provider. Find out whether the provider will meet and stick to your service level requirements and back up their commitments with penalties if they don’t meet your expectations.
They should have warranties that spell out their legal fine points and compensation as well as stipulate a code of conduct for their personnel. Most important, they should explain how they cover problems at different levels.
6) Managed security and regulatory compliance
Two areas that many businesses struggle with are cybersecurity and regulatory compliance. When outsourcing IT services, you want to be sure the MSP has skilled personnel who can help you remain compliant, and two, deal with cyber threats in real-time. Of course, some providers are better than others.