Active monitoring of your systems to respond to events is vital to an optimized and effective computing environment. The ability to detect and prevent issues before they occur or to respond quickly to investigate and correct faults is an essential part of maximizing your system's uptime.

We offer proactive event management services designed to ensure your computing environment is available when you need it, safeguarding your mission-critical data and applications from potential losses.

Proactive Event Management Services

Prevention is always preferable to repair, and taking the time to proactively monitor and maintain systems reduces the number and severity of issues.

While the ultimate goal of proactive event management is to stop issues from occurring, it can also reduce the amount of time required to resolve them while helping to maximize system availability.

Proactive event management includes:

Monitoring

We establish thresholds for key resources (e.g. disk space, memory, network bandwidth, etc.) and utilize a robust monitoring and alert system to notify our technicians when those thresholds are exceeded.

Investigation

Event investigation involves analyzing the cause of an alert going off and determining whether action needs to be taken. If none is needed or the event is benign, we can update our monitoring tools accordingly.

Diagnostic

The suite of diagnostic tools at our disposal enable us to quickly investigate the alert and get to the root of any potential problem often  resolving it before it escalates into a critical issue.

Systems Recovery

In rare scenarios, the alert may mean that we may need to enact recovery procedures to restore or repair systems to resume normal system operations.

Preventative Maintenance

Regular preventative maintenance can help resolve existing issues and address potential future issues proactively, negating or minimizing the impact of any future event.

Our proactive event management services help you to maximize your system availability while mitigating the risks inherent in any computing environment.

To learn how we can help you to efficiently monitor and maintain your vital computing technology, contact us.

 

Request a free consultation.