Our goal is to keep your business running smoothly. We do that using a two-step process:
- Understand your business processes
- Understand the software used to support the business process
When issues arise, based on our knowledge of the business process, we know what your priorities are. We can discuss solutions with business users using their terms, not IT technical speak. Then, based on our knowledge of the application software, the right fix is made to get things back to normal.
Custom Applications and Packaged Applications
We currently support custom applications by investigating and developing (coding) fixes as needed. For packaged applications, we take the time to learn how to optimally configure the application and, when needed, we’ll work with third-party vendors to reach the right solution as quickly as possible.
Small Systems Enhancement
Need a small enhancement but don’t want to launch a large project? As part of the base service, we have the right resources available to make small enhancements to your systems without the overhead of a project.
Ad Hoc Data Queries
Do you need data from your system but don’t have a report in the needed format? We can create and maintain a library of data extract programs based on requirements from you. These can be executed one time or as needed.
Proactive Application Monitoring
We will monitor application error logs and how your applications use system resources to identify issues and bottlenecks before they impact business.
Due to changes in your business over time, the number of users for a specific application can change. Do you have more licenses than users for your packaged applications? Do you not have enough? We have helped our clients avoid costly license renewals by ensuring they have the right number of licenses for their needs.
Are you backing up what you need to for your critical applications? We will create a plan to restore your application and data from your current backup process to a ‘test’ system. Once there, based on feedback from the business resources that use the application, we’ll certify that the application is fully functional.