Infrastructure, Helpdesk and Desk-side Management
As with all Resolute services, our goal is to develop a solution that meets your business requirements and allows you to cost effectively manage your day-to-day IT support needs. Our flexible solutions include helpdesk support, infrastructure monitoring, remote and onsite support and scheduled services preventative maintenance programs.
Service and Support
A technical specialist can be dispatched to your location to troubleshoot and resolve IT related issues. Our support specialists are fully trained and have years of experience on all the latest hardware, operating systems and software systems to effectively solve your maintenance and support needs.
RTS leverages processes and tools to achieve the seamless delivery of onsite and remote services, which allows us to do more with less, ultimately resolving your issues faster.
Proactive Managed Services
RTS has developed preventative monitoring and maintenance plans for equipment such as desktops, firewalls, backup devices and servers that require regularly scheduled attention to keep them operating efficiently. Time spent up front can dramatically decrease time spent on repairs.
Provisions, Moves, Adds and Changes (PMAC)
We help you deal with changes in your business. This service allows for the sourcing, purchase, installation, moves and upgrades to your desktop and network environment as well as any associated network and server administration functions that may be necessary.
Office Moves and Infrastructure Setup
We assist with office technology infrastructure design, setup and office moves/relocations. This allows you to focus on the details of your office design and moving plans rather than focusing on technology.